Last updated October 1, 2020
POLICY FOR ON-LINE DIRECT SALES AND SHIPPING
ON-LINE DIRECT SALES:
To make purchases from our Site, you must be 18 years of age or older, legally capable of entering into a binding agreement, and a legal resident of the United States. We monitor our online sales for fraudulent activity and may suspend and/or cancel orders to protect ourselves and our customers from fraudulent activity.
A signature from an adult who is 21 years or older may be required to receive certain products.
We do not ship outside of the United States or Canada, or to US territories, APO addresses, freight forwarders or overseas mail forwarding services. We do not ship to PO boxes. Certain states and municipalities have established certain limitations, and we reserve the right not to ship particular products to certain locations.
PRE-ORDERS / BACKORDERS:
- All pre-orders and backorders are charged in full at the time the order is processed.
- All release dates are subject to change.
- Our policy is to ship all orders complete. If there are other items on the order that you would like to receive sooner, please remove them and place a separate order.
- Orders containing pre-ordered or backordered products will ship when all products on the order can be shipped.
WHEN WILL IT SHIP? (PROCESSING TIMES):
We process received orders on a daily basis during our normal work week of Monday - Friday. We observe weekends and national holidays. The timing of your order and the type of order placed (e.g. customer orders, pre-orders or back orders) will affect when it will ship. Orders are fulfilled by multiple vendors that may result in receiving multiple packages originating from separate locations and shipping at separate times. Barring unusual circumstances, this is what can be expected:
Apparel, Headwear, Outerwear, Books, Office, Home, Drinkware
- Orders ship within 7-10 days
Accessories, Automotive, Decals & Patches, Measuring, Jewelry
- Orders ship within 1-3 days
Plaques & Awards
- Orders ship within 15-30 days.
- Some items may require additional information to complete the order as required by the SCI Record Book Department.
All other categories ship within 1-10 days.
Orders shipping standard ground typically take from 1-5 business days to arrive from the time the package leaves the vendor facility.